If your rental is not a local pickup, we will gladly ship your costume(s), props, or other rental item needs to you! We ship UPS. Shipping charges are billed to the renter and include both getting your order to you and also back to us at the end of your rental period. A pre-paid return shipping label will be included with your order for each box. Please use the original boxes the items were shipped to you in (unless too damaged and if this is the case, please replace with a new box) cover over the old label(s) that are on the boxes when they arrive at your location with the new return labels. Do your best to repack into each box exactly what came in it to avoid extra billing charges. Should there be any damage to any costumes or items upon receipt of the return due to improperly repacking, there will be a damage or replacement value fee charged to the credit card on file.
Once your show or event is done, the costumes or items need to be reboxed in their original boxes and shipped back to us the day after your event has concluded. Once reboxed and the return lable(s) attached you need to arrange for UPS pickup or take the box(es) to a UPS drop location. Note: NOT the Post Office! We use the big brown truck 🙂
Return shipping needs to be completed (having arrived back at our warehouse) within four days of the end of the rental period. Any days beyond this time frame that occur before we receive back the costumes will incur late fees according to our late fees policy and guidelines. If you have any issues that arise that may delay your return to us, please contact us via phone or email so that we can be aware of the situation and see if there is anything we can help with. Please be diligent to not delay in getting your rented pieces back to us! They may be getting sent right back out to the next school group or theatre and your delay could cost them not having what they need to also do the show. You know what it would be like in your own show if costumes arrived late and so please don’t be the reason they are late to the next group of kids!
Should for any reason you need our mailing address: The Magical Wardrobe 200 N Main St Suite B101 Greenville, SC 29601.
Orders received less than 14 days prior to the shipping deadline will incur a 20% rush fee. Renter will also be responsible for any expedited shipping costs if required or requested. A quote will be provided prior to shipping for approval. We can and will ship two day air however we do not at this time do next day air due to extreme costs involved. If on our part there is a mistake, we will do our best to get you a solution in time for your event if at all possible. If it is deemed not possible due to either time or no item availability, you will be refunded the rental rate if billed. You will also receive a credit towards a future order. Amount will vary depending on the kind of mistake made. For any mistakes made or last minute needs requested by the renter, we will do our best to help if at all possible. Above expedited shipping rates will apply.
