For local in store pickups, we accept credit card, debit card, check, and cash due at the time of pick up. We also accept invoice, such as Paypal invoice or Square invoice with prior arrangement to your pickup. The invoice must be paid prior to pick up.
You will be required to provide the info from a valid credit card to be kept on file for the duration of your rental period. A debit card or check will not be accepted. You can pay for your rental with this card or another form of payment. This info is kept on file as a “security deposit” to insure our rentals are returned and that payment is made for the rental as well as any necessary charges incurred at the time of the return for situations such as late returns, damage to a costume, or extra cleaning.
Renter pays for time out, not time used, excluding time shipping if applicable. We offer pricing for single week rates. Any additional weeks needed will be billed at a 50% of the first week rental rate. We do not offer day rates. If a local pickup, the day you pick up a costume or item and the day you return the item or costume count towards your seven day weekly rate. If shipping, transit days do not count towards your rental weekly rate.
A $10 cancellation fee will be charged for each costume, $5 for each prop and $20 for each set piece that has already been pulled and prepared for your rental should you elect to cancel something on your signed contract and invoice. We begin pulling costumes 2 weeks prior to your schedule event or ship date and prop and set pieces 1 week prior to your scheduled event or ship date. Cancellation charges will be automatically added to your invoice prior to receipt of your payment. If invoice has already been paid, cancellation fees will be billed to the credit card on file.
We reserve the right to make substitutes if possible or cancel an item or order in the event of unavoidable circumstances such as natural disasters that affect our operation or problems arising from previous renters that have or had the item(s) being requested. Should a payment have already been made and a cancelation is necessary, there will be a full refund of the payment made for the unavailable item(s). We also reserve the right to make costuming substitutions that may or may not look the same as the one pictured on our site or that has been requested should it, for whatever reason, not be available or not fit the actor or person for which it is intended. We will do our best to notify the renter should the substitution be significantly different from that which was ordered.